Melanie Martinez Official Shop Return Policy

We want you to love your items as much as we do, but if you are not completely satisfied, we accept returns on unworn and unwashed merchandise within 30 days of delivery. Please note that limited edition collectibles and digital media are final sale and cannot be returned.

Return Process

• 1.
  Initiate Your Return

  Visit our online returns portal and enter your order number and email address to select the items you wish to send back.

• 2.
  Pack Your Items

  Securely pack the items in their original packaging, ensuring all tags are attached and the merchandise is in its original condition.

• 3.
  Attach Shipping Label

  Download and print your prepaid return shipping label from the portal and affix it clearly to the outside of your package.

• 4.
  Receive Your Refund

  Once our warehouse receives and inspects your return, a refund will be issued to your original payment method within 7-10 business days.